We exclusively put our customers in policies from International Medical Group (IMG), a worldwide leader in designing, distributing and administering global healthcare benefits. Since 1990, they’ve built an enviable reputation by providing medical coverage to hundreds of thousands of individuals, families and groups from more than 150 countries.
From its offices in Indianapolis, Ind., IMG performs administration and customer support services to thousands of insureds throughout the world.
Offering International Medical Insurance Since 1990
IMG began offering international medical insurance to the worldwide community in 1990. IMG recognizes and alleviates the limitations of language, currency, time zones, and the cultural differences their clients face. With IMG as our partner, we’re proud to provide coverage without boundaries.
IMG’s and International Travel Solutions’ clients include international travelers on vacation, business executives and staff on short assignments, and most of fall, short-term missions teams and career appointment personnel serving around the world.
If you have questions regarding IMG products or processes some may be addressed in our FAQ section.
The IMG Team
- Underwriters – Professionals who’s job it is to review the applications of our perspective clients and attempt to find a way of insuring individuals and families with a wide variety of health histories.
- Customer Service – With an understanding and knowledge of the many programs IMG has to offer, our experienced cutomer service staff is ready to support agents, brokers, and their customers before, during and after the sale.
- Akeso Care Management (ACM) – is a URAC accredited health care management company that has been specializing in the complete spectrum of International Medical Management services since 1996. ACM offers a unique blend of service components and expertise in medical management. Rather than work with a third party administrator in dealing Emergency Medical Evacuation, Precertification, Disease Management, Medical Claims Auditing, Claim Rate Negotiations and large case management, you will work with a wholly owned subsidiary of IMG.
- Administration – Leveraging technology and the internet, IMG is pround to offerMyIMG. As an IMG insured you have the ability to access the information you need to manage your account 24/7 from anywhere in the world where internet access is available. Some of the tools and features include: Claim Status check; Certificate documents; Request ID’s; Initiate Precertification; Search for physicians within the First Health Network (PPO) and through the International Provider Access (IPA)
- International Provider Network (IPA) provides an online database of over 8,600 facilities that can be used to locate health care providers outside the USA as needed. You may search by facility, physician,specialty, dentist and location. The database is found at www.imglobal.com. (NOTE: Use of this service is subject to the terms and conditions specified online. These terms must be agreed to prior to using the service.)
- The First Health Network (PPO) – The first Health Network is an independent Preferred Provider Organization with representative doctors, hospitals and treatment centers throughout the USA. The network is the largest and most comprehensive independent nationwide PPO. It contains 500,000 physicians, 4,700 privately owned and operated hospitals. It includes approximately 67% of all hospitals in the USA, including some of the most well-recognized university medical centers and transplant facilities.
- Claims/Assistance – Featuring an experienced and multi-lingual staff available 24-hours a day, we are there when the unexpected does occur. Our professionals are prepared to address claims anytime and anywhere in the world. IMG accepts claims in any currency and any language. When dealing with a medical situation far from your home, you need a company whose primary objective is the quick and efficient resolution of your problem. IMG ensures that your requests for claim reimbursements are dealt with as quickly as possible.